The War Room
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Every production system fails sooner or later, and software systems are no exception. Modern software is expected to run reliably 24/7, at scale, while integrating a multitude of 3rd party products and still managing to hit demanding product deadlines. This means that designing and planning for failure is of paramount importance, but it also means production issues can be extremely difficult to diagnose and correct. Whether your challenge is preventative or remedial, our decades-long experience building and running production systems is at your disposal:
juggling all of them is a nigh-impossible task. We can help! Leveraging two decades of industry experience, our services include:
Running a technology-enabled business is incredibly hard! Putting together a coherent technical strategy, dealing with customers and investors, managing people; any one of these is challenge enough but
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System analysis and troubleshooting
Is your system suffering from performance, reliability or correctness issues? Perhaps your team is struggling with a gnarly data race, or trying to rein in AWS costs? In such cases, a combination of analytical skills and wide-ranging experience is invaluable in breaking the problem down, devising and finally executing on a plan of action. A steady hand and a fresh pair of eyes can help push a struggling team down the path to remediation and sanity.
Whether you’re struggling to put together a technical roadmap to match your business plan, tweaking your delivery process or trying to improve developer velocity, we can help. Analysis, planning, research and formalization: our expertise and experience are at your disposal.
Technical Organizational Strategy
Even the best designed system fails from time to time. A great monitoring setup not only lets you respond faster to outages, but also acts as a warning signal against impending failures, allowing you to proactively address weaknesses in the system before they manifest as customer-facing issues. The cornerstone of a great monitoring solution is observability: being able to reason about the state and behavior of a system continuously and non-intrusively is an engineering superpower.
With two decades of experience building and operating production systems at scale, we can bring a wealth of hard-earned knowledge on infrastructure and operational processes to bear on your specific challenges, and help you put together an observability and monitoring solution that your engineers can rely on when things catch fire.